SpiceCRM is driven by a set of guiding principles which we believe are a solid base for developing and delivering a proven CRM solution that is flexible, extendible and future proof.

The most important key to success of CRM and user adoption is usability and a great user experience. We embrace lightning design as we believe it is a great design framework for an enterprise application. We utilize Angular as we believe this is the current best in class HTML5 Development framework. And we have a key focus on building usability and easy of use in all components and processes.

Over the years CRM has grown into a mission critical product. Companies are modeling processes that are key to their success in their CRM Systems. Thus a CRM system needs to be of enterprise grade. This means standards, quality, operability and scalability. So one of our guiding principal is to have enterprise readiness in mind while ensuring that the product can be used in all types and sizes of companies. From Small to Medium to Large.

Enterprise Readiness also means to adhere to the latest standards and the latest releases of the underlying technology. Staying up to date in terms of features like PHP or Angular is an imperative for operational security of a system in a fast changing world like the web space currently is.

Keeping the level of required coding should be kept to a minimum. The web world is moving towards a no code strategy and so do we with SpiceCRM. SpiceCRM is built as a webcomponent framework that allows flexible design of the user interface as well as processes. So wherever possible it is our goal to keep the option to configure without writing a single line of code to the max.

While we of course aim to keep the configuration option as open as possible and embrace the no code principles we also understand that there needs to be the flexibility to extend and enrich. SpiceCRM is also designed to be a platform that allows flexible development of additional processes, features, functions and further backendservices and webcomponents. A clear separation of core and custom features is defined that will also ensure that systems remain upgradeable.

We aim to support large as well as small customers. We will continue to drive a strategy that allows cloud and on premise deployments. And we clearly build and support and architecture that allows scalability to also support tens of thousands of users and millions of records.

The Goal with SpiceCRM is to have quarterly releases that deliver additional features. While we of course try to stay linked to our roadmap the development is driven by the partners collaborating and the customers we work with. The roadmap is supposed to be a guide for future planning. This roadmap does not represent a commitment to the functionality but acts as a guiding principle.